FAQ

We try our best to answer any questions thrown at us! If your question is not answered here, send us an email: 

info@communitycleaning.ca

Frequently asked questions

How will you get into my house if I am not home?


If you will not be home for your regular clean, we request that you give us a copy of your key to hold onto. Alternatively, you may wish to leave us your garage door code.




What do I have to do before you clean?


In order for us to thoroughly clean your home, we request that you tidy or pick up before we come. There is no need to clean anything, just put away children’s toys, and de-clutter counters etc… If you would like us to pick up for you (including putting toys away, laundry away etc…) we would be more than happy to at an additional charge.




What if I am not satisfied with my cleaning service?


Although we strive to surpass your expectations, we realized that sometimes you may not be satisfied. If you are ever unhappy with our service, please call our office immediately so we may work towards rectifying the problem. We welcome your feedback and can only get better if you let us know where we can improve.




What if I need to change my cleaning day?


If you need to change your cleaning day please call us so we can help find a better time for you. We understand that you may want to occasionally, or temporarily, change your cleaning day. We will do our best to clean at a convenient time for you and your family. Failure to give 48 hours notice prior to your scheduled clean to change date/time or cancel will result in a $50 cancellation fee.




What if I am going to be away and do not require your services?


If you will be away & do not require our services, we ask that you give us 48 hours notice. Failure to inform us that you do not want us to clean will result in a cancellation fee of $50.




What if I refer a friend to you?


If you refer a friend and we gain a new client, you will receive a discount clean!




Do you have insurance?


Yes! We are insured and bonded through Farmers Mutual Insurance Company and have full WSIB coverage.




What is Community Cleaning Ltd.?


We are a limited company, independantly owned and oporated by 2 local Canadian women. We are not a franchise. We are dedicated to customer service, and pride ourselves in superior cleaning results.





Billing & Pricing

All of our prices are customized to suit your individual needs. We do our best to stay at the top of the market, and we will match any competitors comparable quote. Building lasting relationships is our goal. Below are some example prices based on houses we currently clean in Uxbridge, Stouffville, and the Scugog area. This should give you an idea of what your clean would cost. Prices vary based on which services you require.

REFER A FRIEND

Existing customers, when you refer a friend you will receive a discount clean! This discount will be applied to your regular cleaning schedule.

Please note: 13% HST will be added to all prices

We also offer a veterans discount and do charitable cleaning. Please call for more information.

Cancellation Policy

If you will be away & do not require our services, we ask that you give us 48 hours' notice. Failure to inform us that you do not want us to clean will result in a cancellation fee of $50.

Please note our lockout fee is now $50.00

PRICING – RESIDENTIAL CLEANING

We offer weekly, biweekly, monthly, and one-time services. Please look at this price list based on what size house/apartment you have, to find out what your estimated cleaning cost would be.

Pricing for our Residential Cleaning is $100.00 plus HST minimum (2 hours work) with our charge or $50 per person per hour for first or occasional clean.  

 

The first cleaning includes all dusting, window sills, inside window panes, furniture, light fixtures, baseboards, door frames, doorknobs, light switches, railings, knick-knacks, and vacuuming throughout. The outsides of your cupboards and drawers are wiped, floors are washed, bathrooms are left spotless, and all appliances in the kitchen are scrubbed clean. Additionally, the inside of the microwave will be cleaned. All surfaces will be sanitized and left ready for use. We will change all your dirty garbage bags and replace them. All of this is included in our basic service.

  • Please note that your first clean will cost more than your regular service because it takes us time to familiarize ourselves with your house, and ensure it is cleaned to our high standards.

1 – 2 bedrooms, 2 bathrooms, living/dining rooms, kitchen, family room


$100 per week $120 biweekly




3 bedrooms, 2 bathrooms, living/dining rooms, kitchen, family room


$130 per week $150 biweekly




4 bedrooms, 3 bathrooms, living/dining rooms, kitchen, family room


$145 per week $160 biweekly




First Clean/One time clean/Occasional


$50.00 per hour per person




We also have additional services you can add on to your regular service.


Dishes – $10 Beds and linens – $5 per bed Dishes and beds and linens – as low as $20! Fridge/oven cleaning – $50 (per fridge) Tidy-Up (pickup toys, clothes etc.) – $15 Basement – based on square footage, and personal preferences Cupboard clean-out – individual pricing Washing blinds – priced by number of windows Steam clean carpets – based on area Air freshener added – Free!





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905-852-9419